PT Telkom Indonesia (Persero) Tbk has officially launched Agentic AI by BigBox, an advanced artificial intelligence platform designed to accelerate digital transformation through intelligent automation, integrated business processes, and data-based decision-making (23/04). The launch was conducted by Director of IT Digital Telkom Faizal Rochmad Djoemadi, accompanied by EGM Digital Product Telkom Komang Budi Aryasa during the ITD Summit in Bandung.

The platform is positioned as a new generation AI solution aimed at improving operational efficiency and strengthening competitiveness across multiple industry sectors through intelligent orchestration of business workflows.

Autonomous AI Enables Workflow Execution and Enterprise Efficiency

Agentic AI by BigBox represents an evolution beyond conventional AI systems. Unlike traditional AI that only provides insights, this platform is capable of executing actions in semi-automatic and automatic modes according to organizational needs.

The system supports end-to-end orchestration of business processes across multiple systems, integrates enterprise data with AI capabilities, and improves operational efficiency at an enterprise scale.

Telkom stated that the platform is designed not only as an AI tool but also as a digital system capable of execution. It enables organizations to become faster, more integrated, and more adaptive in responding to digital business dynamics.

The technology can also break down complex tasks into structured steps, manage execution through specialized AI agents, perform self-evaluation, and connect securely with external systems.

AI Center of Excellence Drives Integrated Digital Ecosystem

The launch of Agentic AI by BigBox is part of Telkom’s strategic initiative through its AI Center of Excellence (AI CoE). This initiative is designed to accelerate artificial intelligence adoption across end-to-end operations.

The AI CoE is built on five main pillars: AI Campus for research and talent development, AI Playground for experimentation, AI Connect for collaboration, AI Hub for commercialization of solutions, and AI Native for embedding AI into core operations.

Within this structure, Agentic AI by BigBox is placed under the AI Hub pillar as a strategic solution intended for direct industry implementation and value creation.

Agentic AI Strengthens Enterprise Solutions and Data Sovereignty

Telkom also introduced AgentLab, a drag-and-drop platform that enables business functions such as finance, human resources, and legal to design AI agents without requiring deep technical expertise.

For internal operations, Agentic AI is expected to support IT system integration across TelkomGroup entities, optimize operational costs, accelerate data-driven decision-making, and automate strategic business processes.

For enterprise and B2B customers, the platform can be used to enhance customer experience, automate services, provide advanced analytics, enable predictive decision-making, and support cross-platform integration.

The platform also strengthens national data sovereignty by ensuring that data processing is carried out within domestic infrastructure, improving security, reliability, and compliance for strategic sectors.

Telkom stated that this initiative reinforces its commitment to digital transformation and is expected to encourage broader adoption of autonomous technologies to improve business competitiveness.

PHOTO: TELKOM

This article was created with AI assistance.

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